Networks of Tools
 

Service Technicians

Our dedicated team of service technicians are highly-trained on a wide variety of equipment, take pride in customer service and quickly respond to any unexpected circumstance.

What you get with Fujitec’s Service Technicians:

  • Lowest level of dedicated hours per technician (Preventative Maintenance)
  • Best-trained technicians in the industry
  • Consistent and reliable service
  • Responsive service - always
  • Minimal to no callbacks
  • High attention to detail
  • Customized solutions
  • No hassle service

Maintenance Task Checklist

Fujitec’s Service Technicians are required to complete certain Maintenance tasks on predetermined frequencies to ensure critical tasks are not overlooked and a thorough service plan is followed.  These tasks are automatically programmed to appear on the Fujitec Technicians’ PDA on the first of the month they are to be performed. Different tasks are required at varying points throughout the year and each task must be completed and verified by the Technician and the Supervisor responsible for overseeing Service Operations. A few of these tasks include inspect and service car and counterweight roller guides, inspect and service hoistway equipment, change gear oil, test safety devices and clean hoistway and sills, just to name a few.

Personal Digital Assistant (PDA) Real-time Communications 

Fujitec’s on-site technicians utilize custom PDA software to maintain and report task lists, task status, time and costs. Important information instantly becomes available to you, our technicians and management. 

Vision

Fujitec’s proprietary Vision™ software provides instant online access to important information regarding your vertical transportation system(s). From contact status to performance parameters and history, you can easily navigate through critical data and information. You can even create customized reports – 24 hours a day, with only the click of a mouse. 

This unique software allows off-site access to vital information regarding your elevator, escalator and autowalk systems – whether you are managing one or many facilities throughout the country.

North American Technical Center 

Fujitec’s North American Technical Center is one of the most comprehensive training and analysis center  in North America. Its national network of highly-skilled service technicians receives ongoing training on the latest maintenance procedures for all major vertical transportation systems. The center focuses on maintenance business needs, maintains an expanding technical library and offers technicians hands-on access to all major brands of equipment. Fujitec is among the first major brand to develop such a comprehensive resource center and continues to operate the most extensive facility of its type in North America.

Remote Monitoring 

Our business is about making sure you get to your destination safely and on time. To augment Fujitec’s superior maintenance service, remote monitoring is an innovative service that allows our specialists in Fujitec’s NATC to monitor your elevator. Remote monitoring complements our hands-on approach and allows more focus on your elevator. Whether it is our National Field Engineering using the remote monitoring portal to view the controller, or the control system notifying NATC and the local Fujitec office of any issue, your elevator is being monitored every second of every day.

What does this mean to you?

  • Maximizing your elevator runtime, minimizing service response time
  • National Field Engineers examining your elevator
  • Redundant back-up support
  • An informed service technician before entering your building 

Parts Network

Your vertical transportation system’s performance depends on the reliable operation of all its components. To date, Fujitec offers one of the largest service parts network in the industry. Fujitec’s extensive parts inventory is managed online by Fujitec’s Corporate Service Parts Center, and is accessible by all branch offices 24/7. This network includes Fujitec’s service parts warehouse located in Mason, Ohio.

Technical Support Group 

Fujitec’s Technical Support Group is a highly-educated and experienced team of technicians stationed at the North American headquarters office in Ohio who provide support to Fujitec’s on-site technicians. They are able to provide support and hands-on training using the industry’s latest equipment. In addition, they are able to troubleshoot and facilitate the research and development of tools necessary to maintain competitor equipment.